Mitel Cloud

MiCloud Business 

With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.

Bring your communications and collaboration platform into the cloud for better mobility, quality, simplicity and reliability—all at a lower cost than a premises-based system. You can add offices, users and features easily to grow and customize your communications for a true competitive advantage.

Key Benefits

Be More Productive

  • Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email and IM from a single screen to reduce management complexity and boost productivity.

Simple and Secure

  • Enjoy a system that’s simple to use and manage: there are no boxes to install, no software to maintain. You get high reliability, exceptional quality and enterprise-class security through our state-of-the-art cloud.

Deliver Better Customer Service 

  • Integrate MiCloud Business with your contact center to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.



  • Local phone numbers
  • Free/Unlimited long distance calling in the U.S. and Canada
  • Local number portability
  • Mobile twinningphoto micloud communications640x360
  • Hot desking
  • Corporate auto attendant
  • Automatic transition between day/night routing
  • Customized music on hold
  • Voicemail with email forwarding
  • Hunt/Ring groups
  • Localized E911
  • System speed dial
  • Direct page
  • Individual record a call
  • Do not disturb


Access powerful business analytics. Gain insights that optimize business performance using powerful data visualization on intuitive dashboards. See real-time analytics to better resource plan your agents and fine tune your system for optimal performance.


  • MiCollab for MiCloud Business

  • PC softphone and PC client

  • Web client

  • MiCloud Contact Center

  • MiCloud Vidyo collaboration

  • MiCloud call accounting

  • MiCloud call recording


Full CRM integration. Capture every customer interaction, increase productivity, reduce response time and build better relationships in minutes when you connect MiCloud Business to your CRM system. This easy-to-install integration allows you to edit information directly from MiCloud Business to ensure records are updated timely and accurately.

Manage your system with ease. Add, move, change, and delete users with Mitel Management Portal’s simple click and drag interface. Easy to learn by anyone in your organization, this tool allows you to reallocate resources to activities that require technical expertise instead of managing small updates to the system.

How it all works. With MiCloud, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether they’re are in an office, on the road, or working from home.

Get more done - from anywhere. Access the same rich phone and collaboration features you enjoy from your office anywhere, so you can seamlessly transition from the office to the airport, the golf course or your kids’ football practice without missing an interaction.