Freedom IQ Features

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Features

Auto Attendant

  • Welcomes callers and guides them to the appropriate employee or department.
  • Create your own greeting or use a professional voice talent.
  • Upload your voice prompts through your WebLINK Internet Control Panel.

Company Directory

  • A directory listing of extensions makes it easy for your callers to reach the right mailbox.
  • Create a Dial by Name directory through WebLINK.
  • Callers enter part of a name to reach party.

Automatic Call Distribution

  • Allows Selective Ringing: Random, All-At-Once, Sequential, Round Robin and more.

Call Transfer

  • While on a connected call, you can transfer your customer to another extension.

Follow-Me-Live Call Forwarding

  • Never miss a call again!
  • If you're not available at the office, calls can be forwarded to your cell phone or home phone.
  • Each mailbox can be programmed with as many numbers as needed.
  • Being available to your customers can mean the difference between getting the sale or not.

Hold Music

  • Project a new level of professionalism.
  • Your customer will hear relaxing music.
  • Customize your hold music with informational recordings or your choice of music.

Call Announce

  • Differentiate between business and personal calls.
  • Choose caller mailbox number, caller name, mailbox name, caller ID or a combination of these to be announced.
  • You decide whether to take call or route it to voicemail.

Caller ID

  • View current calling number, connected party number and call history.
  • When using a toll-free number, every call is captured, even from blocked numbers.
  • Name/Address Capture (optional).
    • Capture the name and address of calls into your system.
    • Over 70% accuracy rate.
    • Only 10¢ per successful lookup.

E-mail Delivery of Voice and Fax Messages

  • Voice and fax messages delivered to your inbox.
  • Check messages from anywhere in the world.

Online Access of Messages

  • Access messages through your WebLINK Internet Control Panel.

Message Notification

  • You can choose how you want to be notified of new messages: call-back, page or email.

WebLINK Internet Control Panel

  • Control settings and numbers.
  • Check voice and fax mail from any computer.
  • View detailed call reports. Upload voice prompts.

Detailed Call Analysis and Reporting

  • Select a date range; find out how many calls you received.
  • Show all of the calls to your system in real time.

Call Queuing

  • Don't risk losing any of your callers to voicemail.
  • Callers stay in queue until the next representative is available.
  • We can even announce to the caller where they are in queue.

Fax Send and Receive

  • Use one number for your voice and fax messages.
  • Check all your voice and fax messages from one location.
  • Send any document on your computer to any fax machine.

Voice on Demand

  • The Ultimate Sales Tool.
  • Create menu driven audio brochures.
  • Create an unlimited number of recordings and menus.

Automated Fax On-Demand

  • Saves you time, expense and effort.
  • Automatically faxes your documents to callers who request them.

After Hours Greeting

  • Lets callers know when you're out of the office.

E911 Dialing

  • Automatically associates a physical address with the calling party's telephone number.
  • Important: E911 has not been deployed in all areas.

Traditional PBX Features

  • Caller ID Block
  • Do Not Disturb
  • Call Waiting
  • Distinctive Rings
  • 3-way Calling
  • Anonymous Call Rejection
  • *67 Caller ID Block
  • *69 Call Return
  • International Call Block
  • Voice Mail Indicator
  • Speed Dial
  • Call Hold
  • Mute
  • Off-Hook Call Placement
  • Speaker Phone

 

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