C-Tap Program Benefits

  • Unlimited system repair labor
  • Priority call in line to the Partnership Operations Center
  • Priority position in service queue for all work
  • Guaranteed response times (4 hrs Emergency; Regular – Next Bus Day)
  • 24 x 7 Emergency on-call repair service
  • No trip fees for covered service calls
  • Priority scheduling of all Move/Add/Change requests
  • No charge for no-trouble-found tickets
  • Web-based portal to place and monitor service requests
  • Unlimited MAC labor
  • Waiver of the 5 Star Warranty deductible
  • Guaranteed advanced replacement on parts in warranty
  • Unlimited designation / key strips as needed
  • Unlimited replacement handset cords as needed
  • Annual after-hours scheduled preventative maintenance visit
  • Annual system backup
  • Annual review of system alarms
  • Unlimited software updates for covered equipment
  • Unlimited end user training at the covered address
  • Unlimited operator training
  • Unlimited basic administrative training
  • Unlimited user guides
  • Unlimited access to EpiOn IT's web-based training sessions
  • Carrier line quality / repair support issues (not including new circuits)
  • Carrier bill reconciliation
  • Annual local and long distance audits
  • No escalation for multi-year contracts
  • Unlimited consulting / project planning for additions
  • Semi-annual feature / productivity review

Plus Technology Refresh!

Ask us about C-TAP today!

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